We would like to inform you about our Return Policy for products distributed by us as an official partner of Comptia. To ensure customer rights and satisfaction, we commit to adhering to the following regulations:
Return Period: We accept return requests within 1 days from the date of purchase.
Return Conditions: We only process returns for Comptia products that you haven't redeemed the code for. This applies particularly to CertMaster Learn, Lab, and Practice products.
Return Procedure: To request a return, please follow these steps: a. Get in touch with us through the contact information provided on our website. b. Provide specific details about your order, including the product name and purchase date. c. Verify that you haven't redeemed the code for the corresponding product. d. We will assist you through the return process as required.
Return Processing: Once we confirm that the return conditions are met, we will process the refund amount back to the original payment account within a reasonable timeframe.
Non-Returnable Cases: Please note that we will not process returns for products that you have already redeemed the code for or after the 2-day period from the date of purchase has elapsed.
We are committed to providing the best service to ensure customer satisfaction. If you have any questions or inquiries related to the return policy, please feel free to contact us for assistance.
Indochina ICT Co, Ltd